Privacy
Policy.

SilverSafe AI and SAM are operated by Shieldsoft Technologies LLC. This policy explains what information we collect, how we use and share it, and the choices available to you. It covers our website, accounts, subscriptions, calls, texts, caregiver features, reminders, and support. Our separate Consumer Health Data Privacy Policy explains additional information about health-related data.

Depending on your use, we may collect your name, phone number, email address, sign-in information, account settings, subscription and billing status, and support communications.

Location information is limited to the city names you or a linked caregiver type in (a home city and any travel city), their time zones, and a trip end date. We do not collect GPS or device location.

We may also collect messages sent to SAM, written call transcripts, AI responses and summaries, screenshots and links you submit, caregiver connections and settings, reminder times and schedules, call attempts, delivery and acknowledgment status, and device, browser, IP address, website, and cookie information.

Our payment provider processes card information. SilverSafe does not store your complete card number.

We do not retain audio recordings of calls with SAM. We retain written transcripts and related session information to operate the service, maintain continuity, support authorized caregiver features, investigate problems, and meet legal obligations.

Screenshots and other files submitted for analysis may contain personal or financial details. Please remove information SAM does not need, such as full account numbers, passwords, PINs, and one-time codes.

A medication reminder does not require a drug name. For reminders, we store only the reminder times and schedules, each call or text attempt, and whether the reminder was acknowledged. We do not store medication names, labels, or doses for reminders. If you say a drug name or another sensitive detail during a call or send it in a message, it may appear in a written transcript or message record.

An acknowledgment records only that the senior responded to a reminder. It does not establish that medication was taken. SAM may also process a person’s statements about emotional distress or self-harm during a conversation. Our separate Consumer Health Data Privacy Policy describes these health-related categories, their uses, and sharing.

We use information to provide scam assistance, scheduled communications, reminders, caregiver features, account access, billing, support, and security; troubleshoot and improve reliability; and comply with legal obligations. Where practical, we use aggregated or de-identified information to understand performance and scam patterns.

SAM uses AI to generate responses. They can be incomplete or wrong and do not verify that a person, message, or transaction is safe.

A senior can link a caregiver to their account. This section lists what a linked caregiver sees and receives, and what they can change.

When “share full conversations” is off, a linked caregiver sees and receives:

• A short written summary of each voice call with SAM, in the activity feed.
• A label and risk level for each text and photo conversation with SAM.
• Every scam alert on the account. Some alerts quote part of what the senior said on a call or wrote in a text.
• A short summary text after each call with SAM. It is sent straight away or, for lower-risk calls, grouped into a daily or weekly digest, depending on the alert timing the senior chooses.
• A phone call straight away, at any hour, when SAM spots a high-risk scam or the senior says they are unwell, hurt, frightened, or confused. The senior’s alert-timing choice does not delay these calls.
• Medication reminder times and whether each reminder was acknowledged. An acknowledgment never shows whether medication was taken.
• The senior’s home city, and any travel city with the trip end date.

When “share full conversations” is on, a linked caregiver also sees the full written conversations with SAM.

Only one caregiver is notified about each call.

A linked caregiver can change:

• SAM’s voice and speaking speed.
• The senior’s home city, travel city, and time zone, and the length of a trip.
• Medication reminder times, including switching reminders off.

When a caregiver makes one of these changes, it shows on the senior’s dashboard as “changed by” that caregiver.

The senior can turn full-conversation sharing on or off, choose alert timing, and remove a caregiver at any time. Removing a caregiver stops future sharing once removal takes effect, but cannot recall information already delivered.

We may share information with a linked caregiver as enabled; providers helping with hosting, AI, communications, payment, analytics, support, and security; authorities where required or permitted by law; and a successor in a business transaction subject to law.

We do not sell personal information or share mobile numbers and SMS opt-in records with others for their own marketing. Our providers process information needed to perform their services and are not authorized by us to use it for their own marketing.

Scheduled reminder calls run from 9:00 a.m. to 7:00 p.m. in the senior’s selected time zone. Scheduled reminders from 7:00 p.m. to 10:00 p.m. are sent by text instead. Scheduled reminders are not sent overnight. These hours do not restrict calls or texts you initiate to SAM.

By signing up for SilverSafe, or by calling or texting SAM, you agree to receive SAM’s automated texts at that number. These include replies to your scam checks, safety tips if check-ins are on, reminder texts you schedule, alerts, and account messages. When a caregiver sets SilverSafe up for a senior, SAM texts the senior first and starts nothing until the senior replies YES. A caregiver who signs up, or who accepts an invitation, agrees to receive caregiver alert texts and calls at the number they provide.

Reply STOP to stop texts, or HELP for help. Message and data rates may apply. Consent to these texts is not a condition of purchase. The SMS Consent & Program Details page describes message categories, frequency, carrier rates, HELP, and STOP. Replying STOP does not itself cancel a subscription or necessarily stop a separately enabled voice feature.

We use administrative, technical, and organizational safeguards designed to protect information. No transmission or storage system is completely secure. Contact support@silversafe.ai if you suspect unauthorized account access.

We retain different information for different purposes. We do not record calls or keep call audio. Photos and screenshots you send for a scam check are stored privately, deleted 22 days after upload, and cannot be recovered after 30 days. When a picture arrives by text message, our messaging provider’s copy is deleted as soon as we have stored ours.

Conversation records, summaries, alerts, and reminder history are kept while your account is open, so you and any caregiver you link can see past activity. System logs are kept for up to 30 days and do not include your phone number or what you said.

When you close your account, SAM stops contacting you and linked caregivers lose access straight away. We keep the account for a 30-day recovery period in case you change your mind. After that, we permanently delete your account, conversation records, alerts, reminder history, and caregiver connections. Billing, consent, security, and dispute records may be retained longer where necessary or required by law. You may also ask us to delete your information sooner by contacting us.

You may change available account, reminder, caregiver, and communication settings. Depending on your location and the law, you may request access to, correction of, or deletion of eligible information, withdraw consent, or appeal a privacy decision. Email support@silversafe.ai. We may verify your identity before acting.

We will not treat you differently, for example by charging a different price or giving a lower level of service, because you used a privacy right.

You may ask an authorized agent to make a request for you. The agent should email support@silversafe.ai with your signed permission. We may ask you to confirm your identity and that you gave the agent permission directly with us before we act.

We do not sell personal information or share it for cross-context behavioral advertising. We still treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of sale and sharing.

We use three kinds of cookies and similar tools:

• Essential: these keep you signed in, remember your cookie choice, and run secure checkout through Stripe. The website needs them to work.
• Analytics: Google Analytics helps us understand how visitors use our public website, such as which pages are viewed and which buttons are tapped. It loads only if you allow analytics cookies. We do not use it on signed-in account pages, and we do not send Google your name, phone number, email address, or anything you say or send to SAM.
• Marketing: newsletter tracking by Beehiiv, our newsletter provider. It loads only if you allow marketing cookies.

Videos in our Scam Center are YouTube videos shown in privacy-enhanced mode. They load only when you press play.

You can change your choice at any time with Cookie & privacy preferences at the bottom of every page.

SilverSafe is intended for adults age 18 or older in the United States. It is not directed to children. Contact us if you believe a child’s information was submitted. If you access the service outside the United States, information may be processed in the United States.

We may update this policy as the service or law changes. We will post a new version with an updated date and provide additional notice when required.

SilverSafe AI Shieldsoft Technologies LLC 525 Randall Ave, Suite #383 Cheyenne, Wyoming 82001

Email: support@silversafe.ai Website: silversafe.ai