SMS consent &
program details.

SilverSafe AI SAM Alerts is operated by Shieldsoft Technologies LLC. This page explains the texts SAM sends and how to manage them.

You may text SAM about a suspicious situation and receive an AI-generated reply. Depending on your plan and settings, messages may also include safety tips, check-ins, scam alerts, scheduled reminder texts, caregiver alerts, account notices, sign-in codes, and customer care responses.

Medication reminders are convenience reminders. At scheduled times from 9:00 a.m. to 7:00 p.m. in the senior’s selected time zone, SAM places a reminder call. From 7:00 p.m. to 10:00 p.m., it sends a reminder text instead. Scheduled reminders are not sent overnight.

A response to a reminder means only that the senior acknowledged receiving it. It does not confirm that medication was taken. If caregiver reminder alerts are enabled, a linked caregiver may receive a status text.

By signing up for SilverSafe, or by calling or texting SAM, you agree to receive SAM’s automated texts at that number. These include replies to your scam checks, safety tips if check-ins are on, reminder texts you schedule, alerts, and account messages.

When a caregiver sets SilverSafe up for a senior, SAM texts the senior first and starts nothing until the senior replies YES. A caregiver helping another adult enroll must have that adult’s permission.

A caregiver who signs up, or who accepts an invitation, agrees to receive caregiver alert texts and calls at the number they provide.

Reply STOP to stop texts, or HELP for help. Message and data rates may apply. Consent to optional recurring texts is not a condition of buying a subscription. Text delivery is necessary if you choose to use SAM by text or enable a text-based feature.

Frequency depends on your activity, plan, and settings.

Messages you start: Under an eligible plan, unlimited SMS scam checks means you may initiate scam checks by texting SAM without a limit on the number of checks. SAM replies to each message you send.

Messages SAM starts: message frequency varies with your settings. Depending on what you turn on, SAM may send:

• Safety tips: once or twice a week, only if check-ins are turned on (they follow the check-in schedule you choose).
• Medication reminder texts: one for each reminder time you set between 7:00 p.m. and 10:00 p.m. Earlier reminders are phone calls.
• Caregiver messages: a short summary text to a linked caregiver after each call with SAM, plus scam alerts and any alert summaries the senior chose.
• Account messages: sign-in codes, confirmations, and notices about your plan, sent when needed.

Scheduled calls and safety tips are sent between 9:00 a.m. and 7:00 p.m. in the recipient’s local time. Caregiver alerts about something serious are not held back and may arrive at any hour.

Carrier message and data rates may apply. SilverSafe does not charge a separate per-text fee. Subscription prices are shown before purchase.

Reply STOP to a SilverSafe text to stop texts from that sender. You may receive one final confirmation. Reply HELP or email support@silversafe.ai for assistance. To request that texts resume, reply START to a previous SilverSafe message or contact support.

Stopping texts does not itself cancel a subscription, close an account, remove a caregiver connection, or necessarily stop a separately enabled voice feature. Use Plan and billing or Manage my plan to cancel renewal. Change a feature’s settings or contact support to stop a specific reminder or alert.

A linked caregiver may receive information available through the connection and its settings. After each call the senior has with SAM, the caregiver gets a short summary text. When SAM spots a high-risk scam, or the senior says they are unwell, hurt, frightened, or confused, SAM also phones the caregiver straight away, at any hour. These serious alerts are sent immediately even when the senior selected daily or weekly summaries. The summary setting does not turn off this override.

A reminder-status text may identify the senior, the reminder time, and whether a call was acknowledged. It does not report medication use. Texts may be visible on a lock screen or to others with access to the phone.

We do not sell or share mobile numbers or SMS opt-in records with others for their own marketing. Communications providers and carriers process information needed to deliver texts. Our Privacy Policy and Consumer Health Data Privacy Policy explain caregiver sharing.

Calls and texts may be delayed or fail because of network, carrier, device, or service conditions. Carriers are not responsible for delayed or undelivered messages. Do not rely on SAM as your only way to manage essential medication or an emergency.

You must be at least 18 to enroll. You must own the number you provide or have its account holder’s permission. A caregiver assisting another adult must have that adult’s permission.

SilverSafe AI SAM Alerts
Shieldsoft Technologies LLC
525 Randall Ave, Suite #383
Cheyenne, Wyoming 82001

Email: support@silversafe.ai
Phone: 844-8-ASK-SAM (844-827-5726)

Privacy Policy · Terms · Consumer Health Data Privacy Policy