Terms and
Conditions.

SilverSafe AI and SAM are operated by Shieldsoft Technologies LLC. “SilverSafe,” “we,” and “us” mean Shieldsoft Technologies LLC. These Terms apply to our website, accounts, subscriptions, and SAM phone and text service. By creating an account, subscribing, or using SAM, you agree to these Terms and our Privacy Policy.

SAM is an artificial intelligence service. You are communicating with AI, not a person. SAM is not a human caregiver, emergency responder, or licensed professional.

You may call or text SAM about a suspicious situation and, depending on your plan, share messages or screenshots, receive check-ins and reminders, review activity, and connect caregivers. SAM can explain possible warning signs and ways to check a claim independently. Features and usage limits depend on your plan.

SAM cannot confirm that a person, message, website, offer, or transaction is safe, legitimate, or verified. It may make mistakes or miss a scam. It does not block calls, monitor financial accounts, prevent payments, or recover money.

Before sending money or sensitive information, contact the organization through a number or website you found independently of the person who contacted you. SAM does not provide legal, financial, medical, or emergency advice.

SAM is not an emergency service or crisis counselor and cannot send emergency help to your location. If someone is in immediate danger, call 911. In the United States, call or text 988 for suicidal thoughts, self-harm concerns, or immediate emotional support.

SAM may provide crisis resources when it recognizes a concern, but it may misunderstand or miss what you say. Do not rely on it to identify every emergency.

The service is intended for adults age 18 or older in the United States. A caregiver may help another adult set up or manage it with that adult’s knowledge and permission. Do not enroll or connect another person without permission.

Provide accurate contact information and keep your sign-in methods secure. A phone code or email and password may provide different ways into the same account. Adding an email does not create a separate caregiver account. Contact support@silversafe.ai if you suspect unauthorized access.

Eligible plans permit caregiver connections. A linked caregiver may see summaries and receive alerts made available through the connection and account settings. Sharing full conversations is a separate setting.

The senior can select immediate, daily, or weekly timing for ordinary alerts. Some events SAM classifies as serious are sent to linked caregivers immediately regardless of that selection. Changing summary timing does not turn off that override. Removing a caregiver stops future sharing after removal takes effect, but cannot recall an alert already delivered. SAM’s classification can be mistaken; an alert is not proof of a scam, an emergency, or anyone’s safety.

Medication reminders are convenience reminders, not medical care or medication monitoring. They do not require a drug name. A caregiver may help set reminders with the senior’s permission.

Scheduled reminders from 9:00 a.m. to 7:00 p.m. in the senior’s selected time zone are calls. Scheduled reminders from 7:00 p.m. to 10:00 p.m. are texts. Nothing scheduled is sent overnight. Delivery can be delayed or fail.

A response to a reminder means only that the senior acknowledged receiving it. It does not establish that medication was taken, taken correctly, or taken on time. An enabled caregiver alert may report reminder status. Do not rely on SAM as the only way to manage essential medication.

Our plans are Essential, Essential Plus, and Complete. The features, limits, price, billing interval, and any promotion applicable to a purchase appear on the pricing and checkout screens. A $0 initial period can still become a paid, automatically renewing subscription. Review the later price and billing start date before subscribing.

A paid subscription renews at the interval disclosed at checkout until renewal is canceled. By completing checkout, you authorize the recurring charges disclosed for the offer you accept.

A plan-change confirmation tells you when the change takes effect and whether anything is charged that day. A change scheduled for the next billing period does not provide the new plan’s features before then. Keep your account contact information current.

You can cancel future renewal through My account → Plan and billing → Cancel subscription renewal or through the Manage my plan billing portal. Complete the confirmation in the path you choose.

Canceling renewal stops future renewal charges. Paid access continues through the end of the current billing period stated in the confirmation. Cancellation does not itself close your account or refund an earlier charge. If your account does not reflect a completed cancellation, contact support@silversafe.ai.

Closing an account is different from canceling renewal. Closure stops renewal and pauses proactive SAM calls and texts. Paid access continues through the end of the current billing period. The closure screen provides a 30-day recovery period during which the account can be restored and says the user may still initiate a call to SAM. Closing does not immediately erase account data. The Privacy Policy explains retention and deletion.

If you request a refund within seven days after your first paid subscription charge, we will refund that charge in full. If you purchase an annual subscription, we will also refund an annual renewal charge in full if you request it within seven days after that renewal.

After those periods, charges are not refunded or prorated for unused time unless required by law. We will correct duplicate or mistaken charges. Email support@silversafe.ai with the account phone number or email address and the date of the charge. Do not send a full card number. Canceling renewal does not automatically refund an earlier charge. Nothing here limits a refund right provided by law.

SAM may answer calls and texts you initiate. Scheduled communications and caregiver alerts depend on your plan and settings.

By signing up for SilverSafe, or by calling or texting SAM, you agree to receive SAM’s automated texts at that number, including replies to your scam checks, safety tips if check-ins are on, reminder texts you schedule, alerts, and account messages. When a caregiver sets SilverSafe up for a senior, SAM texts the senior first and starts nothing until the senior replies YES. A caregiver who signs up, or who accepts an invitation, agrees to receive caregiver alert texts and calls at the number they provide.

Reply STOP to stop texts, or HELP for help. Message and data rates may apply. Consent to these texts is not a condition of purchase. The SMS Consent & Program Details page explains text categories, frequency, HELP, and STOP. Replying STOP does not cancel a subscription or necessarily stop a separately enabled voice feature.

Our Privacy Policy explains the collection, use, sharing, and retention of information from accounts, calls, texts, screenshots, reminders, and caregiver features. We do not retain call audio recordings. We retain written transcripts and related session information. What you choose to say, including a drug name, may appear in a transcript even though a drug name is not required to create a reminder.

Do not provide passwords, PINs, one-time codes, full card numbers, or complete bank-account numbers. You retain rights you have in material you provide and permit us and our service providers to process it to operate and protect the service as described in the Privacy Policy.

Do not use the service unlawfully, deceive or harass others, impersonate someone without authorization, access another account without permission, interfere with our systems, or resell the service.

Shieldsoft Technologies LLC and its licensors retain their rights in the SilverSafe and SAM names, software, content, and branding. Your subscription permits intended personal use while you have access; it does not transfer ownership.

Networks, delivery services, payment systems, and AI may fail or make mistakes. We do not guarantee uninterrupted service, delivery of every alert or reminder, or detection of every scam. To the extent permitted by law, the service is provided without warranties beyond those that cannot legally be excluded.

To the extent permitted by law, Shieldsoft Technologies LLC’s total liability for claims arising from the service is limited to what you paid SilverSafe in the 12 months before the event giving rise to the claim. This limit does not apply where prohibited by law and does not waive rights or remedies that cannot legally be waived.

We may change features and update these Terms. We will post the new version with an updated date and provide notice of material changes when required by law. We may suspend access for unlawful use, a security risk, or a material violation. Cancellation and voluntary closure are addressed separately above.

These Terms, together with our Privacy Policy and SMS Consent & Program Details, form the entire agreement between you and us concerning the service and replace earlier Terms. If a provision is unenforceable, the rest remains effective to the extent permitted by law. A delay in enforcing a provision is not a waiver. You may not transfer your account without written consent. We may transfer our rights and obligations to a successor in a merger, acquisition, or sale, subject to law.

SilverSafe AI Shieldsoft Technologies LLC 525 Randall Ave, Suite #383 Cheyenne, Wyoming 82001

Account, billing, privacy, and Terms questions: support@silversafe.ai Call SAM: 844-8-ASK-SAM (844-827-5726)